Customer Support Call Center
Home Email Browsers ESS ESS and Email Passwords Online Job Application Creating a work order SOARS Virtual ED/VIEP Copier Meter Novell Passwords Windows Accounts Printing Forms	Home User Issues If a home user can't connect or get email, make sure he has active dial-up and email accounts by looking him up on Gateway. "Connection: p" or "Connection: $" indicates an active dial-up account. If the user is getting Invalid Username or Password message, ensure that the caps lock key is not on, and that all characters are being typed in lower case. For other dial-up issues, click here Ask the user what user ID and password he is using. Look him up by name on Gateway and determine his correct user ID. Try the user ID and password yourself in Gateway or Messenger Express. Reset the password if the one he gives you doesn't work. Click here for password reset instructions. If a home user is not dialed directly into Jeffco, he or she can not send via Jeffco's outgoing mail server. The user can try using his ISP's outgoing mail server instead. Users can receive mail via Jeffco's incoming mail server regardless of which ISP is used. If there's an error message that refers to mail servers, click here. If there's an error message that refers to socket, DNS, or Name Server, click here.