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Creating a work order
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Create a Work Order
- With the call ticket in Open status, assigned to you, and displayed on the screen, click on Actions menu in Magic.
- Choose Open Work Order.
- Change the "Inst or Admin" box to A for Administrative (non-student) computers, or I for computers used for teaching students (Instructional).
- Click the green check mark in the upper right to save the work order.
- Assign the work order to the appropriate person by clicking the box with the arrow and one-person icon.
- If the work order is Priority 1, page the appropriate LAN engineer or SASI support person and document that you've done so in the ticket. If the technician does not respond to the first page in 15 minutes, page again. If no response is received in 15 minutes, escalate to Call Center Manager or Director.
- Leave the call ticket open and assigned to you. The field person will close it when the problem is resolved.