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Home Email Browsers ESS ESS and Email Passwords Online Job Application Creating a work order SOARS Virtual ED/VIEP Copier Meter Novell Passwords Windows Accounts Printing Forms	Diagnosing Email Issues Suggested questions to ask: Which version of Netscape are you running? What is the error message, if any? Are you on your home computer or at work? If there is no error message, exactly what is happening? What is the user doing, and what is the computer doing in response? When did the problem start? Has anything changed on your computer? Upgrade or other changes? What to do: If there's an error message that refers to mail servers, click here. If the user doesn't know his email ID or password, look him up on Gateway. Give him his user ID and click here for password reset instructions. If it's a home user, click here. For "Mailbox over quota" message, have the user log into Messenger Express, check amount of space used, and empty the trash. There is a 10MB size limit. There is a 2.5MB size limit per email in Jeffco. If users cannot receive large messages or attachments, this is usually the problem. For Messenger Express usage questions, click here. If a user's email application doesn't find addresses in the District, set up the JeffcoNet Directory. Click here for instructions. If emails are blank, disappearing, or the user can't delete them, click here. If there's an error message that refers to DNS, Name Server, IP Address, Port, or Socket, click here. To sign up for an email address, click here and find the forms in the bottom left corner. To sign up for home dial up, click here and find the forms at the bottom left corner. To cancel a dial-up account payroll deduction, click here and choose Payroll Deduction Form at the bottom left corner. Print it, fill it out, put a check mark in "Stop," sign and date the form, and mail or fax it to the address on the form. To change user name because of a name change, click here and find the Name Change Form at the bottom left corner.