• What browser are you using? What version?
• Do you work for Jeffco now? Are you an internal or external applicant?
• What is the error message, if any?
• Are you using a Jeffco computer?
• If there is no error message, exactly what is happening? What is the user doing, and what is the computer doing in response?

• There is no way to submit a resume to the district on paper. All applicants must use the Online Application system.
• Explain how to save the application and login information by periodically clicking on circle 10 in the application, then clicking the Submit button, then the OK button that results. If the user doesn't Submit, the data is not saved.
• If a user is getting errors on typing information into fields, suggest he use the search button next to the field to find the right entry. Typing the information will often result in an error.
• If the user is on Internet Explorer 6.0 and is getting thrown back to the login screen again and again, he probably needs to apply the Q831167 patch. Click here for instructions.
• Ensure that the user's browser is either Internet Explorer 5.5 or higher, or Netscape 7.X. Internet Explorer can be downloaded or upgraded free through www.microsoft.com.
• If the caller is using AOL, suggest he try using Internet Explorer, while dialed into AOL, if he has it available. Internet Explorer can be downloaded or upgraded free through www.microsoft.com.
• If the user is getting Invalid Username or Password message, ensure that the caps lock key is not on, and that all characters are being typed in lower case.
• Clear the cache files. For instructions, click below on the browser you're using:
• Netscape
• Internet Explorer
• Suggest that he use the ESS kiosk at his work site or visit the Education Center in Denver West (see map for location). Computers are available between 7:30 and 4:30 Monday through Friday.

More about Internal Applicant issues

More about External Applicant issues