Jeffco
Customer
Support
Center



Call Center Quick Reference

 Providing help in solving customer issues based on topic and symptoms.

It's assumed that users of this Quick Reference have a basic understanding of Support Magic and the Netscape Directory Server Gateway.



Good general information can be found in the following links:

  • Information about the Call Center can be found on the Jeffco Web site's Call Center link.
  • Tips and tricks for Netscape, Windows, Internet Explorer and ESS can be found here.
  • Instructions for setting up dialup connections, Netscape, and home email accounts can be found here.
Email

Browsers

ESS

ESS and Email Passwords

Online Job Application

Creating a work order

SOARS

Virtual ED/VIEP

Copier Meter

Novell Passwords

Windows Accounts

Printing Forms

Palm Pilot Instructions