You’ve invested a lot of time and resources in your SCM solution. Ensure its long-term success with SCM Labs support and maintenance plans.
The needs of your development staff change continually. To retain the value of your SCM solution, it’s essential that it keeps pace with those changing needs.Without regular maintenance, enhancements and upgrades, any SCM solution is soon obsolete. Developers and other users of an outdated system get frustrated quickly. It doesn’t take long for users to decide the system is more trouble than it’s worth — and that’s when the value of your SCM investment drops dramatically.
If I get the SCM solution right the first time, why do I need support?
In any software development organization, the only constant is change. Your code changes, projects change, the organization changes, teams and personnel change. Your development tools and technology change, too. And an effective SCM solution must also change.Users need to know they can count on an SCM solution to perform for them without making their job more difficult by causing delays or confusion. In the real world of software development, when users get frustrated they learn quickly how to work around the SCM system rather than with it. The value of that system to the organization decreases just as rapidly.
For the same reasons, when the system malfunctions or the SCM staff needs support, it’s just as important that help is available to solve the issue expeditiously.
What types of support are available?
You can partner with us to support your existing SCM solution or to support an SCM Labs Implementation. We can even run your entire SCM department for you if you prefer. And if you lose SCM staff unexpectedly due to illness, emergency or a resignation, SCM Labs can quickly step in to augment your staff temporarily.Light support may include answering your specific questions about technology or SCM philosophy; full support may include providing day-to-day on site expertise to maintain and operate your SCM solution.
Available services include:
- Telephone and email support
- Expert advice on demand
- Our consultants can augment your staff on or off your site
- Regular archiving of old data
- Upgrades to new releases of software and hardware
- Maintenance of infrastructure
- Management of audit data and reporting
- System enhancements to accommodate new teams, projects and organizational changes
Outsourcing
SCM Labs can provide you with SCM experts who will run your entire SCM department on your site. Outsourcing the SCM function can free up your staff and management to concentrate on what they know best — your company’s product or service offerings.The choice to outsource is increasingly popular for companies today. The overall complexity of business continues to expand. For many companies, a cost analysis will reveal that outsourcing makes more financial sense than maintaining a staff to perform functions that are not part of the company’s core competency.
Your custom support package
Remember that SCM Labs support packages are flexible and can be tailored to your specific needs. A consultant can help you determine the best plan for your situation.Contact us for more information on how SCM Labs support can help you get the most from your SCM investment.