This page describes the sections of the Support Request Form in more detail. To continue filling out the form, use your browser's [BACK] button.

Select the type of support request you wish to submit from the following:

• Bug Report - This is the appropriate submittal type for submitting bugs, or other problems encountered while using an SCM Labs product.
• Feature Request - This is the appropriate submittal type for submitting ideas for features you would like to see in a future release of an SCM Labs product.
• Support Question - This is the appropriate submittal type for submitting questions as to how to use certain features of an SCM Labs product.

It is very important that you enter you contact information completely and accurately including first name, last name, email address, and contact phone number. Support staff will use this information to respond back to you.

Choose an SCM Labs product that your support request is related to. If your request is not directly applicable to a particular product, simply choose "N/A".

If your request is related to a specific SCM Labs product, please specify the release (e.g. "prd_1-2_45").

Enter the hardware platform the problem is occuring on (e.g. HP K420, Sun UltraSPARC, Dell PII PC, etc...).

Enter the operating system and version running on the system where the problem is occuring (e.g. NT 4.0, HP-UX 10.20, Solaris 5.6).

Enter the amount of RAM in megabytes installed on the system where the problem is occuring.

Select the type of the support request from the following:

• Crash - problem manifests itself as a crash.
• Data Corruption - problem manifests itself as a loss, or corruption of data.
• Improper Functionality - problem manifests itself as unexpected or incorrect behavior.
• Missing Functionality - problem manifests itself as expected functionality missing from the release.
• Documentation - documentation, which includes Man pages, are not correct.
• Cosmetic - superficial (colors, fonts, etc...).
• Feature Request - requested functionality to be incorporated in a future release.
• Question - For "How do I...?" type support questions.

Select the severity of the support request from the following:

• System Crash - causes the whole system to crash.
• Application Crash - causes the application to crash.
• Desktop Crash - causes an individual client machine to go crash.
• No Workaround - serious problem with no short term workaround.
• Workaround - serious problem but has a  temporary workaround.
• Cosmetic - purely superficial modification request.
• Feature Request - idea for future functionality.
• Question - For "How do I...?" type support questions.

Please enter as detailed a description as possible for the feature request, problem report, or question. Information regarding the exact commands involved, what error messages were encountered, recent changes in the environment, etc... are all crucial items of information which will result in a more timely and accurate response from the support staff.